Have your say

Over 18 months has passed since the last Covid restrictions were lifted and GPs in the area are doing a huge amount of work. But, I want to hear your experiences of how this is translating for you and your family in terms of appointments.

Providing feedback, both good and bad, plays an essential role in helping to share good practice and celebrating excellence, as well as improving services which are not meeting your needs to other of others in your care. And, I will be sharing the results of this survey with the patient engagement representatives for each surgery.

Thank you in advance for your time in completing the below questions. The survey will be open until 7th December, so please do encourage your friends and families to share their experience.

It is important to me that services in this area are as good as they can be, and by working together we can do this.

 

GP Services Survey

  • Current GP Services Survey
  • Your details
2. How do you contact your GP practice?
3. When was the last time you used your GP service?
4. If you tried to book an appointment via the telephone, how long did you have to wait to speak to a member of the team?
5. If you tried to book an appointment via eConsult/ online form, how did you find filling out the form?
6. How easy did you find it to get an appointment?
7. Were you offered a telephone consultation or a face to face appointment?
8. Have you recently tried to book a same day appointment, and if so, were you successful?
9. If you have tried to book an appointment for a child, what were you offered?
10. If you have tried to book an appointment for an elderly relative or friend, what were you offered?
11. How has GP service accessibility altered between your last experience and your experience prior to the pandemic?
12. How has GP service quality altered between your last experience and your experience prior to the pandemic?
14. What matters more to you?
15. On a scale of 1-5 (1- very unsatisfied – 5 very satisfied) how satisfied are you with the service currently being offered by your GP practice?